Q&A: Analytics-Based Enterprise Performance Management

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Watch the prerecorded webcast by pressing play:

GET ANSWERS TO THE FOLLOWING QUESTIONS AND MANY MORE IN THIS CO-HOSTED ASUG WEBCAST.

This presentation by Gary Cokins, a leading practitioner and author will cover:

  • How strategy maps and their companion balanced scorecards communicate strategic objectives with target-setting to help cross-functional employee teams align their behavior to the strategy and better collaborate.
  • Why measures of channel and customer profitability and customer value are now superceding profit and service-line measures – and shifting from product to customer-focused organizations including future potential value – customer lifetime value.
  • How activity-based cost management (ABC/M) provides not only accurately traced calculated costs (relative to arbitrary broad-averaged cost allocations), but more importantly provides cost transparency back to the work processes and consumed resources, and to what drivers cause work activities.
  • Reforming the broken annual budgeting process with performance based budgeting that links strategy to operations and is process volume sensitive rather than simply incremental at each cost center.
  • How EPM/CPM also applies to public sector government to understand their “output costs” and better serve citizens.
  • Why business analytics, with emphasis on predictive analytics and pro-active decision making, is becoming a competitive advantage differentiator and an enabler for trade-off analysis.
  • How all levels of management can quickly see and assess how they are doing on what is important – typically with only a maximum of three key performance indicators (KPIs).
  • How to integrate performance measurement scorecards and ABC/M data with:
    • Strategy formulation.
    • Process-based thinking and operational productivity improvement.
    • Channel/customer profitability and value analysis and CRM.
    • Supply chain management.
  • Quality and lean management (Six Sigma, cost of quality).

Author: Gary Cokins

Gary Cokins (Cornell University BS IE/OR, 1971; Northwestern University Kellogg MBA 1974) is an internationally recognized expert, speaker, and author in enterprise and corporate performance management (EPM/CPM) systems. He is the founder of Analytics-Based Performance Management LLC www.garycokins.com. He began his career in industry with a Fortune 100 company in CFO and operations roles. Then 15 years in consulting with Deloitte, KPMG, and EDS (now part of HP). From 1997 until 2013 Gary was a Principal Consultant with SAS, a business analytics software vendor. He is now a strategic advisor for ERPFixers. His most recent books are Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics and Predictive Business Analytics.