Frequently asked questions about the ERPfixers process.

 

Does ERPfixers screen Fixers?

Fixer profiles are verified by the ERPfixers vetting team. We do our best at finding top SAP experts who have worked on plenty of projects. Ultimately, it’s your responsibility to screen Fixers to make sure their skills and experience meet the needs of your request. Custom screening questions can be included in your request, and ERPfixers dashboard provides chat functionality and recommends video conference tools for interacting with finalists.

What do I look for in a Fixer?

You can evaluate Fixers by reviewing their profile. Each Fixer in our marketplace has a Fixer profile. It can include work experience, projects, Linkedin profiles, client ratings, skills, and much more. Then, have a quick chat with your top candidates to answer questions related to your project.

what are my options for Fixers?

You can choose a specific Fixer (after viewing the Fixer’s profile), or leave the request open to all Fixers in that specialized area.

How do I post a request?

After you sign up, click the “New Request” button on the lefthand dashboard to get started. 

How does a Request get resolved?

Communicate with your chosen Fixer using the ERPfixers chat functionality in order to resolve the request. You can also use the screen sharing tool provided in the chat area, so that they can share a screen. They may ask some questions for more details so they can understand the request. Try to provide as much helpful information as needed.

What if I'm not satisfied with the Fixer I have chosen?

If you are not satisfied with the Fixer that has claimed the request, you can open the request again to other Fixers or reassign it to another Fixer.

The Request is Fixed, now what?

Once the request is completed and resolved, mark the request as fixed, then rate and review your Fixer.

What is a credit?

Each credit is the equivalent of 1 hour of work.

How are Credits purchased?

Credits can be purchased in packages of 5, 10, 20 or 40 hours.

How do I pay?

Pay using MasterCard, Visa, Discover, American Express, or PayPal.